Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Trending Content
CS Week Summary - Contact Centers and Customer Service
The Contact Center and Customer Service tracks at CS Week demonstrated how utilities face the same challenges as most US companies when...
CS Week Trends - Part 3 - EVs and Customer Engagement
EVs captivated much of the conversation at CS Week this year, and we report on a few of the best suggestions utilities made about...Top Group Members
John — 88 posts
President, Egan Energy Communications
Rafael — 80 posts
Consultant energy affairs, Self employed
Karen — 51 posts
Freelance Energy and Technology Researcher and Writer, Final Draft Communications, LLC
Mark — 37 posts
SVP Products, Ibex Digital
Ann — 13 posts
Formerly Mission and Brand Manager, KSV
Rob — 12 posts
Individual Contributor, self
Newest Members of Group
Customer Care Group Member Posts
See More Member PostsWho Are the Trusting Traditionalists?
While the Trusting Traditionalists are often overwhelmed by technology and aren't strongly motivated by the environmental benefits of utility programs and services, they have several other attributes that make them a good target for utility programs.
Chatbot evolution: Intercom and Yext on moving beyond human-in-the-loop customer service
What lessons learned have you and your utility experienced using ChatGPT? Many companies are integrating ChatGPT into their products and services. Utilities provide services to a broad and diverse customer base, making them ideal for fleshing.. econsultancy.com
CS Week Trends - Part 3 - EVs and Customer Engagement
EVs captivated much of the conversation at CS Week this year, and we report on a few of the best suggestions utilities made about connecting with customers on this massive opportunity for engagement.
Utility Community Relations: Say “Hello” to the People (AKA “Customers”) Who Pay Your Salary
“Believe only half of what you see and nothing that you hear.” That was a sentiment first expressed by Edgar Allen Poe in the 19th century, then made popular in the 20th century by the journalist H.L. Mencken. But today, the issue has new...
CS Week Summary - Contact Centers and Customer Service
The Contact Center and Customer Service tracks at CS Week demonstrated how utilities face the same challenges as most US companies when it comes to employee recruitment, retention and support as the industry faces remote-always work programs.
Outside PR Counsel for Your Utility: How to Best Use it
Outside public relations counsel can be a big help to your utility -- if you set the ground rules in advance and develop a solid working relationship.
White House to invest nearly $11 billion for renewable energy in rural areas
The rural electric cooperatives, renewable energy firms and electric utilities that apply for these federal grants and loans (and obtain them) should be quick to publicize it. This is slam-dunk publicity. Not only is your utility being.. www.cnbc.com
Customer Care Group Industry News
See More News
Lessons learnt and way forward for power sector reforms in Sri Lanka
The power sector reforms were initiated in the 1990s to overcome inefficiencies that emerged in vertically integrated monopoly electricity entities, swelling of subsidies, and financial constraints in the countries and the...
Your Evergy bill may increase by 60% this summer. Here’s why, and what to do about it
As temperatures rise in Kansas City, you may see your electricity bill start to rise as well. This is due to a combination of factors, including rate increases on electricity and higher energy usage as many of us switch on...
Sindh Assembly asked to refrain NEPRA from renewing KE's distribution license
Muttahida Majlis: e: Amal lawmaker Syed Abdul Rasheed on Tuesday asked the Sindh Assembly to refrain National Electric Power Regulatory Authority (NEPRA) from renewing distribution license of K: Electric by adopting an...
California Ends Retail Rate Net Metering For Distributed Generation; Adopts Lower Compensation Through New "Net Billing" Program
By a 5-0 vote on December 15, 2022, the California Public Utilities Commission ended retail rate net metering for Californians with distributed generation (including residential solar systems) and replaced it with a new...
PowerCognito Introduces Revolutionary Conversational Business Analytics Software for Energy Professionals
Plexflo has unveiled a revolutionary conversational business analytics software – PowerCognito – specifically designed for utility and energy professionals. This new software, powered by the semantic simulation transformer –...
Utility payment locations to close temporarily
May 9—HIGH POINT — The city's walk-in payment locations will be closed later this week for information technology system maintenance. From noon Thursday through Sunday, customers won't be able to make utility payments in...
5 power plants conk out
Five power plants went on forced outages while three others ran on de-rated capacity, leaving the Luzon grid short of 1,354 megawatts for some six hours and causing power interruptions in many areas yesterday, according to...
Your access to Member Features is limited.
