This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 88 posts

President, Egan Energy Communications

Rafael Herzberg's picture

Rafael — 80 posts

Consultant energy affairs, Self employed

Karen Marcus's picture

Karen — 51 posts

Freelance Energy and Technology Researcher and Writer, Final Draft Communications, LLC

Mark Wilkinson's picture

Mark — 37 posts

SVP Products, Ibex Digital

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Tony Paradiso's picture

Tony joined 5 days ago

Principal, E3

Seth Koller's picture

Seth joined 1 week ago

Head of New Verticals, BlastPoint

Shelley Bedard's picture

Shelley joined 1 week ago

PMO, Fortis

Bava S's picture

Bava joined 1 week ago

Architect, DBs Australia

Nathan Gastineau's picture

Nathan joined 1 week ago

Vice President of Sales, CG Infinity

David Herman's picture

David joined 2 weeks ago

Manager, bnp paris

Customer Care Group Member Posts

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Who Are the Trusting Traditionalists?

While the Trusting Traditionalists are often overwhelmed by technology and aren't strongly motivated by the environmental benefits of utility programs and services, they have several other attributes that make them a good target for utility programs.

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CS Week Trends - Part 3 - EVs and Customer Engagement

EVs captivated much of the conversation at CS Week this year, and we report on a few of the best suggestions utilities made about connecting with customers on this massive opportunity for engagement.

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Utility Community Relations: Say “Hello” to the People (AKA “Customers”) Who Pay Your Salary

“Believe only half of what you see and nothing that you hear.” That was a sentiment first expressed by Edgar Allen Poe in the 19th century, then made popular in the 20th century by the journalist H.L. Mencken. But today, the issue has new...

Post - Customer Care Group -

CS Week Summary - Contact Centers and Customer Service

The Contact Center and Customer Service tracks at CS Week demonstrated how utilities face the same challenges as most US companies when it comes to employee recruitment, retention and support as the industry faces remote-always work programs.

Post - Customer Care Group -

Outside PR Counsel for Your Utility: How to Best Use it

Outside public relations counsel can be a big help to your utility -- if you set the ground rules in advance and develop a solid working relationship.

Customer Care Group Industry News

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California Ends Retail Rate Net Metering For Distributed Generation; Adopts Lower Compensation Through New "Net Billing" Program

By a 5-0 vote on December 15, 2022, the California Public Utilities Commission ended retail rate net metering for Californians with distributed generation (including residential solar systems) and replaced it with a new...

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PowerCognito Introduces Revolutionary Conversational Business Analytics Software for Energy Professionals

Plexflo has unveiled a revolutionary conversational business analytics software – PowerCognito – specifically designed for utility and energy professionals. This new software, powered by the semantic simulation transformer –...